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Who We Are

Coverage Broadband Limited (CBL), a subsidiary of Phase3 Telecom, is an infrastructure – based Internet Service Provider (ISP) with extensive technological capabilities of meeting customer and public demand for high-speed broadband and value-added services. This is based on our expertise in wired connection to gateway access as well as multiple network layer integration and security that cover smart fibre-to-the-x, wireless and enterprise broadband solutions.

 

With our unique global strategic partnership portfolio, we offer a rich bouquet of reliable, seamless and affordable internet solutions with unrivalled availability graph that our customers can always count on for all that they do.

 

And we will continue to thrive on our active digital transformation mindset, to ensure that ours remain a network that foster meaningful connections. In ways that assure customer productivity as well as success in the work they do, and positively amplifies their experiences in the way they live and play.

 

More so, as a proudly indigenous brand, one with a global vision and exceptional team, CBL will continue to reinvent itself through consistent “customer first” innovations and investments that strengthens its position as well as influence in the technology, telecommunications and digital economy spaces.

 

CBL Core Value

C2 = Customer Centric + Committed to Excellence

B2 = Be Inspired + Build Others

L3 = Listen + Learn + Lead

Vision

We aim to be the most valuable and resourceful company in the world. With a focus to always make our customers a part of every process of creating meaningful services and solutions that help them succeed and thrive.

Mission

We will consistently innovate, adopt next-generation technologies and expand our network to ensure our customers enjoy unrivalled services through efficient operations.

CBL always aim for satisfaction

Trusted by many happy costumers.

With an expanding graph as well as extensive coverage outlook, CBL network type and strength is optimized for:

Fibre Connectivity: we provide high availability (99.9%) internet services via fibre cables that connect enterprise business customers to our secured points of presence seamlessly with a minimum service provisioning TTD of 5-10 working days.

Broadband Internet Access Solutions: This CBL service capability includes an equipment-based model of transmitting data to and receiving data from all localized Internet endpoints for small to medium scale and home broadband customers.

Wireless Services: This covers CBL bouquet of wireless plans that connect a customer’s device or location to the internet. Such plans are either data only plans or data connectivity plans to cover combined solutions including voice, streaming, video conferencing or gaming services.

Our Service Objectives

Customer Service 24/7/360

ours is a relationship fostering and technology driven Customer Service Unit (CSU) with friendly and smart individuals that treat all customer requests, inquiries and complaints with the highest level of regard, professionalism and real time resolution and problem-solving expertise that each customer deserve.

Technical Support

we boast a well-staffed and excellent 24hr technical support team that manage reconnections, restorations and downtimes swiftly and efficiently with an MTTR graph of 0-6 hours maximum.

Trusted and reliable

we make certain to maintain an SLA and network reliability graph of 99.9% for fibre and land-based services and 98% for radio-based wireless/mobile solutions.

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